Returns & Money Back Guarantee
We’ve spent countless hours developing & refining our flags for you.
That way, you’ll have a great quality USA-made flag you’re proud to fly!
However, we understand this might be your first time buying from us.
To make you feel 100% comfortable & secured, your order is covered by our 30-day money-back guarantee & 1-year replacement warranty.
Here’s how it works:
Contact our customer service by sending an email to firstname.lastname@example.org
- If you think we sent you a faulty product, tell us & we’ll send a replacement. You don’t have to return the items to us.
- If you change your mind & no longer want your Rushmore Rose product, we understand. (No hard feelings!)
Send us an email & we’ll give you an instruction on how you can ship the product back to us. (You’ll shoulder the shipping fee, though).
Return the unused product together with its original packaging. Make sure you give it back within 30 days from the date you originally bought it so we can give you a refund.
That simple & easy.
Things to remember:
- We will accommodate returns for new & unused products within 30 days of delivery.
- Refunds will be issued to your original payment method.
- Rushmore Rose USA reserves the right to adjust the return solution if your item(s) arrive in a condition which does not meet our return policy.
Items that do not meet our return policy will be sent back to the sender.
- All returns must be from a verified Rushmorerose.com order. We can’t offer returns on items purchased outside our website. For products ordered from an authorized dealer, their return policy applies– contact them directly for more information.
1-Year Replacement Warranty
We stand by the quality & excellent craftsmanship of our beautiful flags.
We have tested them ourselves & we promise it will give you the best value for your buck.
If your Rushmore Rose USA products ever rip, ravel, come apart or fade within 365 days (1 year) of your purchase, even if you’re careful in using it, tell us & we’ll send you a replacement. Free of charge.